Terms and Conditions of Use
Will Werk, the Netherlands. Questions? Email ik@willwerk.nl or call +31‑85‑1150551.
Version 1.1 — in force since 19 August 2026This is an English translation provided for your convenience. The Dutch version of these terms is the legally binding text; if the two differ, the Dutch version prevails. These terms are governed by Dutch law and disputes are heard by the competent Dutch court (see section 9).
1. Who is Will Werk
Will Werk is a Dutch company that offers an online recruitment and selection platform. The platform lists vacancies from clients, and candidates can apply to them. Part of the work is done by Will, our AI recruiter.
These terms apply to everyone who uses the platform. They consist of a general part, a part for employers (Part A) and a part for candidates (Part B). Where the parts conflict, Part A applies to employers and Part B applies to candidates.
2. What Will does, and what it doesn't
Don't be naive about this: Will is software. It does real work, and it makes real mistakes. That is why we explain exactly what it does.
What Will does:
- retrieves, rewrites and publishes vacancy texts from clients;
- reads and summarises applications and CVs;
- holds a short conversation with the candidate, in text;
- forms an opinion, based on the CV and the conversation, on the fit for the role;
- puts candidates forward to the client, with that opinion attached;
- alerts candidates who gave consent to a suitable vacancy at a later date.
What Will does not do: Will does not hire or reject anyone for a job. That decision always rests with the employer. Will decides whether to put someone forward and with what advice; the employer decides on an invitation, an interview and an offer.
An opinion from Will is advice, not a final verdict. If Will does not put a candidate forward, that does not mean the candidate is unsuitable. In their dashboard the employer sees every candidate who responded to their vacancy, including those Will did not put forward, together with their CV and contact details. The employer can therefore assess them and invite them directly, regardless of what Will thought. Candidates can also always ask for a review by a human; see section 6.
3. Part A — Terms for employers
3.1 The agreement
You enter into a subscription with us for the use of the platform. The plan, the price and the term are set out in your order and in your dashboard. These terms form part of it. We expressly reject the employer's own purchasing conditions.
The subscription continues until it is cancelled, subject to the notice period stated for your plan. Payment is made in advance, monthly or yearly, via our payment service provider.
3.2 Payment, direct debit and late payment
Payments run through Mollie, a Dutch payment service provider supervised by the Dutch central bank (De Nederlandsche Bank). We therefore do not process your payment ourselves.
- We do not store payment details. Your account number or card details do not enter our system; they stay with Mollie. We only see whether a payment succeeded and for what amount.
- For a recurring subscription you give a mandate for direct debit at the first payment. You can have a direct debit reversed through your own bank within eight weeks; that is a right you keep in any event.
- If a direct debit fails, we try again and let you know. If payment is not made, we may suspend access to the platform until payment is received. Your data is retained during that period.
- If you, as a business customer, do not pay on time, statutory commercial interest and out-of-court collection costs are due, without a reminder being required.
- If you reverse a direct debit without a valid reason while the service was duly delivered, the claim remains outstanding and the same rules apply as for late payment.
- We do not set off against claims you believe you have against us; suspending your payment on that ground is not permitted.
Mollie is itself the controller for the processing of your payment data. What they do with it is set out in their own privacy statement.
3.3 What we deliver, and what we do not promise
We give you access to the platform as it works at that time. We make every effort to keep it available and usable, but we do not promise uninterrupted availability, a minimum number of candidates, a minimum number of placements, or any particular quality of the candidates who respond.
The platform uses third-party services, including language models, mail services and payment services. If those fail, the platform may fail in whole or in part.
3.4 Your responsibility as an employer
This is the most important article of Part A. You remain the employer, and therefore responsible for your own recruitment process. In concrete terms:
- You make the selection decision. You may take Will's opinion into account, but you may not rely on it blindly. Assess candidates on the merits and independently.
- You provide meaningful human intervention: a person within your organisation who can assess a nomination or rejection on the merits, who can depart from the advice, and who is authorised to do so.
- You are responsible for the content of your vacancies: job requirements, terms of employment and salary. You provide a salary indication or salary range.
- You do not set requirements that directly or indirectly discriminate on the basis of gender, age, origin, religion, sexual orientation, disability or chronic illness, or any other protected ground, unless the law provides an exception.
- You use candidates' data only for the vacancy for which it was provided, and no longer than necessary.
- You ensure that your own staff who work with the platform have sufficient competence regarding the use of AI in recruitment.
3.5 We are not a temp agency
Will Werk does not supply labour and does not act as the candidate's employer. We bring supply and demand together. The employment contract or assignment is formed between you and the candidate; we are not a party to it and do not guarantee its performance.
3.6 Liability
To the extent permitted by law, the following applies.
- We are not liable for indirect loss, including lost revenue, lost savings, missed candidates, delay in your recruitment process, reputational harm and business stagnation.
- We are not liable for the consequences of a selection decision that you make, even if you relied on an opinion from Will.
- We are not liable for inaccuracies in data the candidate provided themselves, or for the conduct of candidates.
- Our total liability per event, and per calendar year combined, is limited to what you paid us in the twelve months before the event, up to a maximum of € 10,000.
- A claim lapses if you do not report it to us in writing within twelve months of discovery.
What we do not exclude, because it cannot be excluded. These limitations do not apply in the case of intent or wilful recklessness on our part, nor in the event of death or personal injury. Nor do they apply where mandatory law prohibits them, such as certain obligations under privacy law and the rules on discrimination. A clause that conflicts with mandatory law is void, and therefore protects no one.
3.7 Will's mistakes, and who bears them
Will is a language model. Language models make mistakes, including mistakes a human would not make. That is not an incident but a property of the technology, which is why it is stated separately here.
Specifically, Will may, among other things: misread a CV, overlook a skill or invent one, misinterpret an answer from the conversation, assess a candidate too strictly or too leniently, rewrite a vacancy text incorrectly, or show a salary indication that does not match what the employer pays.
To the extent permitted by law, the following therefore applies between us and the employer:
- We do not warrant the accuracy, completeness or consistency of what Will produces. An opinion from Will is advice that you must test yourself.
- We are not liable for loss arising because Will assessed a candidate incorrectly, failed to put forward a suitable candidate, or did put forward an unsuitable one.
- We are not liable for inaccuracies in a vacancy text rewritten by Will. You remain responsible for your own vacancy; check the text before it goes live.
- We are not liable for the consequences of a malfunction or change in behaviour of the underlying language models or other third-party services.
- If you take a decision based on an opinion from Will without testing it yourself, the consequences are for your account.
What this does not cover. These exclusions apply between us and the employer. They do not apply towards candidates: a candidate is usually a consumer, and towards consumers you cannot exclude liability for a defective product. From 9 December 2026, software, including AI, falls expressly under the European rules on product liability, which are mandatory law. Nor do they apply in cases of discrimination or breach of privacy law; exclusion is not legally possible there.
3.8 Indemnity
If a candidate or a regulator holds you to account for something arising from your vacancy text, your job requirements or your selection decision, you bear that claim and indemnify us against it. Conversely, we indemnify you against claims arising from a defect in the platform itself, within the limits of section 3.6.
3.9 Use of the platform
Your account is for your organisation. Do not share login details with third parties. It is not permitted to read out, replicate, sell or use the platform or the data in it in an automated way, or to use it to train your own models. In the event of misuse we may suspend access.
3.10 Intellectual property
The platform, the software, the texts Will generates and their design remain ours. You receive a right of use for as long as your subscription runs, no more and no less. Your own vacancy data and company data remain yours; you grant us the right to use them to deliver the service, including rewriting and publishing your vacancies.
3.11 API connection
On the Pro and Enterprise plans you can create an API key and connect Will Werk to your own system, for example your ATS. With it you retrieve your vacancies, the candidates put forward to you, and their CVs. You can also write back a candidate's status.
The key is personal to your organisation and works like a password. Keep it safe, do not share it, and do not put it in code that you share with others or publish. If you suspect someone else has it, revoke it immediately via your portal. Anything done with your key counts as done by you.
We may restrict or revoke access in the event of misuse, an unreasonable load on the platform, or if you switch to a plan without an API. The latter takes effect immediately. We do not promise any particular availability of the API and may change endpoints; we announce significant changes in advance as described in section 8.
3.12 Personal data you retrieve via the API
This is the most important part of the previous paragraph, so it is set out separately. As long as we process candidate data for you, we do so as your processor and our agreements apply. If you retrieve that data via the API and put it into your own system, that changes.
From that moment you are the controller for that copy. There you determine the purpose and the means, and we no longer have any visibility of it. In concrete terms this means you are responsible yourself for:
- a legal basis to keep and use that data;
- your own retention period, and actually deleting the data when it expires;
- answering candidates' requests about the data in your system, such as access or deletion;
- the security of your own system, and reporting a data breach in it to the Dutch Data Protection Authority and to the individuals concerned;
- recording this processing in your own record of processing activities.
You use this data solely for your own recruitment process for the vacancies that run through Will Werk. You do not sell it, do not share it with third parties other than your own service providers, and do not use it to train models.
You receive CVs not as a file but as a temporary link valid for one hour. That is deliberate: an address without an expiry keeps working once it ends up in a log or browser history. Store the CV in your own system if you need it, and do not pass the link on.
If we delete a candidate because the retention period has expired or because they asked us to, they disappear from our data but not from yours. We cannot do that for you. You are then obliged to do the same in your own system.
4. Part B — Terms for candidates
4.1 Free, and it stays that way
Using Will Werk is free for candidates. We never ask you to pay for mediation, placement or contact with an employer, in any form. That is not only our policy, it is also required by law.
4.2 What we ask of you
Give information that is accurate. Apply in your own name and not on behalf of someone else. Do not upload someone else's CV without their consent. Do not use the conversation with Will to try to mislead the system or to harm others.
4.3 What you may expect from us
- You always know you are talking to AI. Will says so itself, and it is stated on the page.
- You are informed of the outcome, even if you are not put forward.
- You can always ask for a review by a human; see section 6.
- You decide whether we may approach you later about other vacancies, and you can unsubscribe again with a single click.
- We do not sell your data and share it only with the employer of the vacancy you apply to, or with an employer for which you have given explicit consent.
4.4 No guarantee of work
We cannot guarantee you a job, an interview or a response from an employer. The employer decides. We are not liable for an employer's decision, or for the absence of one.
Our liability towards candidates is limited to loss resulting from an attributable failure on our part. What the law does not allow us to exclude, we do not exclude: in cases of intent, wilful recklessness, death or personal injury, and in the event of a breach of your rights under privacy law, the statutory rules simply apply.
5. Equal opportunity and non-discrimination
Will Werk is against every form of discrimination in recruitment and selection. Not because it looks good in a document like this, but because it goes to the heart of our profession: anyone who filters people out on something other than suitability is doing the job wrong.
With an AI system that is not a given. A model learns from text, and text is full of the assumptions of the people who wrote it. Anyone who does nothing about that reproduces prejudice at scale and with an air of objectivity. That is why we set out here what we do and what we expect of employers.
5.1 What we do
- Will assesses suitability for the role: education, experience, skills, availability and travel distance. Nothing more.
- We do not use gender, age, country of birth, nationality, origin, skin colour, religion, belief, political opinion, sexual orientation, marital status, disability, chronic illness or pregnancy as an assessment criterion, and we expressly instruct Will not to select on them.
- We do not infer emotions, personality or health from voice, face or posture. That is prohibited in recruitment and we do not do it.
- A photo on a CV plays no part in the assessment.
- We keep a record of Will's assessments so that we can check whether particular groups are structurally rejected more often. If we see something like that, we adjust the system.
- We refuse vacancy texts with requirements that discriminate without a legal basis, and hold the client to account for it.
5.2 What we expect of employers
You do not set job requirements that directly or indirectly discriminate on a protected ground, unless the law provides an exception and you can substantiate it. Think of an age limit, "Dutch as a mother tongue" where good command suffices, or a requirement about appearance or family situation. If you ask us to select in that way, we do not do it and we may terminate your access to the platform.
You remain responsible yourself for your selection decision and for the equal treatment of candidates in your own process. We provide you with information and advice; the decision and the responsibility for it remain with you.
5.3 Do you think something went wrong?
If you are a candidate and suspect you were rejected on improper grounds, let us know at ik@willwerk.nl. A member of staff will then reassess your application and let you know the result. You can also turn to the Netherlands Institute for Human Rights or to the court; no one can take that right from you, and nothing in these terms limits it.
We do not sign this away. The exclusions and limitations of liability elsewhere in this document expressly do not apply to discrimination. That is not legally possible, and we would not want it either.
6. AI, oversight and your rights
An AI system used in recruitment and selection is classed as high-risk in the European Union. That means requirements apply to how we build it and how you use it. We take those requirements seriously and explain them here in plain language.
| What | How we do it |
|---|---|
| You know it is AI | Will introduces itself as an AI recruiter and it is stated at the conversation that you are talking to software. |
| A human remains responsible | The employer makes the selection decision and can set aside Will's advice. Candidates Will does not put forward remain visible in the employer's dashboard, with CV and contact details, so the employer can still invite them. |
| Human review | Disagree with the outcome? Email ik@willwerk.nl. A member of staff will then look at it, can change the outcome, and will let you know the result. |
| Explanation | You can ask on which points, according to Will, the fit for the role fell short. |
| No emotion recognition | We do not infer emotions from voice, face or posture to determine your suitability. That is prohibited and we do not do it. |
| No hidden scores | We do not keep a personality profile or ranking beyond the application you signed up for. |
| Oversight of ourselves | We keep a record of the assessments Will makes, so we can check that no structural skew arises. |
For employers: as a user of this system you have your own obligations. You must organise human oversight, equip your staff sufficiently, and be able to explain to candidates how their application was assessed. We provide the information for this; setting up your own process remains your task.
7. Personal data
We process personal data in accordance with the GDPR. What we process, why, for how long and what rights you have is set out in our privacy policy.
Roles. For the platform itself, the application and the conversation with Will, we are the controller. As soon as we put a candidate forward to an employer, that employer is responsible themselves for what they do with the data. Where we process data solely on an employer's instructions, we do so as processor and the arrangements in the data processing agreement that forms part of the subscription apply.
Your rights. You can access, correct or delete your data, and object to the processing. Email ik@willwerk.nl. If you cannot resolve it with us, you can lodge a complaint with the Dutch Data Protection Authority, or with the authority in your own EU country.
7.1 How long we keep your CV and application
Here we follow the periods used by the Dutch Data Protection Authority. They are short, and that is deliberate: your CV is yours, not ours.
| Situation | Retention period |
|---|---|
| You applied and give no consent to keep your data | No later than 4 weeks after the application is completed we delete your application, your CV and the conversation with Will. |
| You consent to us contacting you about a suitable vacancy | We then keep your data for at most 1 year. Before that year ends we ask whether you want to stay in our database. If you say nothing, we delete your data. |
| You unsubscribe, or ask for deletion | We delete your data immediately, regardless of what was agreed earlier. |
| You have been put forward to an employer | That employer has then received your data and is from that moment responsible themselves for how long they keep it. If you want them to delete it, you can ask them directly; we help you with that on request. |
Why not longer? Keeping a CV longer than the above is allowed only with a valid reason. "Something might come up one day" is not that reason, even if you gave us consent: that consent expires after a year and must then be given again. So we do not keep data indefinitely, and an arrangement that would allow it is not valid.
Data we need for our administration or to settle a dispute, such as invoices and the record that you agreed to these terms, we keep for as long as the law prescribes or requires.
8. Changes
Will Werk is software that is being developed further. We may change the platform, the functionality and these terms. In concrete terms:
- We may add, change or remove features, and adjust how Will works. We do not remove a feature that is essential to the plan you pay for without letting you know in advance.
- We may change these terms. We announce a change at least 30 days in advance, by email or in your dashboard, stating the effective date.
- If you continue to use the platform after the effective date, the new terms apply.
- If you disagree with a change that materially alters the service or materially disadvantages you, you may terminate the agreement as of the effective date, free of charge. We then refund the prepaid portion for the remaining term.
- The same right applies to candidates: if you disagree with new terms, you can stop using the platform and have your data deleted.
Changes arising from amended legislation or from an instruction by a regulator we may bring into effect sooner, if the law allows less time.
8.1 Prices
We may adjust our rates. The same rules apply as above, with a few additions that specifically concern money:
- We announce a price change at least 30 days in advance, by email and in your dashboard.
- The new price takes effect at the next renewal of your subscription. What you have already paid for the current period remains unchanged; we do not increase retroactively.
- If you disagree with the new price, you can cancel as of the date it takes effect. If you do not and your subscription continues, the new rate applies.
- Adjustments arising from a change in the VAT rate or another statutory levy we may pass on immediately; that is not a price change by us but by the legislator.
We do not increase the price of a running annual subscription mid-term.
9. Complaints and governing law
If you have a complaint, let us know first at ik@willwerk.nl or +31‑85‑1150551. We respond within fourteen days. If we cannot resolve it together, Dutch law applies and we submit the dispute to the competent court in the Netherlands. If you are a consumer, you keep the right to turn to the court that the law assigns to you.
If a provision of these terms is void or voidable, the remaining provisions continue to apply. We then replace the provision with a valid one that comes as close as possible in purpose.
Version 1.1, adopted on 19 August 2026. English translation of the authoritative Dutch text.